07898 117754 is one number, answered 24 hours a day, every day of the year, whether a ceiling is dripping this minute or you want a straight answer before booking a visit. Emergency Plumber Fulham runs from 20 Haldane Rd, London SW6 7EU, and covers Fulham, Parsons Green, West Kensington, West Brompton, Sands End and Imperial Wharf. Below is how the call goes and what to do while you wait.
The Questions You Will Be Asked
A person picks up, and the first few minutes are brief: what you can see, whether water is escaping or heating has failed, and which part of Fulham you are in. Those questions are not delays. They decide which partner company we send, and what they bring.
House or Flat?
Whether you live in a house or a flat decides who else needs to be told. In a mansion block or converted terrace, shared risers and neighbours matter, and we may ask about the managing agent.
Lead, Copper or Unknown?
If you know what the pipes are made of, say so. Lead or iron behind the plaster changes the tools the partner brings.
Holding a Leak Until Help Arrives
If water is coming through, every useful step is indoors. Turn off the stopcock, open the cold taps to drain the system, switch off electrics near wet fittings and move valuables. Do not climb into a flooded loft or stand under a sagging ceiling.
Where the Stopcock Hides
In Fulham's Victorian terraces the internal stopcock is typically under the kitchen sink, in the hall cupboard or in a front basement. In converted flats it may be in a shared meter cupboard.
When It Is Not Your Pipe
A stain in a mansion-block flat often starts in the flat above. Stop the water at your end where you can and tell the managing agent. See leak detection for how tracing works.
When the Heating Fails in the Cold
A boiler that stops in freezing weather is urgent for anyone vulnerable at home. Check the pressure gauge, which should read about 1 to 1.5 bar cold, and look for a frozen white condensate pipe on the outside wall. Tell us what you find and see boiler repair for what the partner will do.
Frozen Condensate Pipes
A frozen condensate pipe is a common winter lockout. Thawing it gently with warm water, never boiling, can restart the boiler, and the partner can lag it afterwards.
One Smell, Several Suspects
A smell is not always a leak. A musty smell in a lower-ground flat can be a drain trap that has dried out, sewer back-up or damp. A rotten-egg smell may be a dry trap or, more seriously, gas, which is a different call.
A Drain Smell in a Basement
If a basement smells of drains after rain, it may be sewer back-up, which Hammersmith and Fulham names as its main flood risk. See blocked drains for what the partner does.
From the First Call to a Written Quote
We find the nearest available partner, text you their name, and they give you a written quote before any work. Then they do the job, invoice you and take payment directly. We handle no money, and we chase it if something goes wrong. The full process is on how we work.
The Ground We Cover
- Fulham and Sands End (SW6) — Victorian terraces, 1930s blocks and riverside apartments, around our base at 20 Haldane Rd.
- Parsons Green (SW6) — late-Victorian houses and a conservation area; see Parsons Green.
- West Kensington (W14) — mansion blocks and converted terraces; see West Kensington.
- West Brompton (SW5, SW6, SW10) — stucco terraces beside Brompton Cemetery; see West Brompton.
Imperial Wharf and Hammersmith are reachable beyond that core. If your address sits just outside it, mention it on the call and we will confirm a realistic window before promising a partner.
Why an Early Call Beats Waiting
A leak does not wait for morning. Water finds its way into joists, plaster and the flat below, and a cold Fulham night is in no hurry to pick a convenient moment to test a failing boiler.
Catch It While It Is Small
A dripping valve caught early is a quick repair. The same valve left until it floods is a ceiling, a floor and a long call with a loss adjuster. Ring at the first sign, and return to the Fulham home page or the services list for the wider view.
Whatever the problem is doing, the number holds steady: 07898 117754, answered around the clock.
Frequently Asked Questions
When I ring 07898 117754, do I get a person or a recording?
A person answers, at any hour of any day, and there is no recorded menu pushing you towards voicemail. The first conversation takes a few minutes. We ask what is happening, whether water is escaping, whether anyone is at risk and which part of Fulham you are in, then start finding the nearest partner company. You will be told who is coming and receive a text with their name before they arrive.
What should I have ready before I call?
Your full address and postcode, whether you live in a house or a flat and on which floor, and a short description of what you can see or hear. If it is a boiler, note the make and any fault code on the display, and the pressure reading. If water is escaping, tell us whether you have found the stopcock. Having a phone number for the building's managing agent to hand is also useful for flats.
Water is coming through my ceiling right now. What first?
Turn off the water at the stopcock, which in a Fulham terrace is usually under the kitchen sink, in the hall or in a front cupboard, by turning it clockwise. Open the cold taps to drain the pipes, switch off the electrics at the consumer unit if water is near sockets or lights, and move valuables out of the way. Do not stand under a bulging ceiling. Then call us while you contain what you can.
I can smell gas. Should I ring you?
Not first. If you smell gas, do not touch switches or appliances, open windows and doors, leave the property and call the National Gas Emergency Service on 0800 111 999 from outside. Only when the gas supply has been made safe should you call us about the appliance or any water problem. We are glad to arrange a partner afterwards, but gas comes before everything else.
How long before someone knocks on the door?
We do not promise a time, because it depends on which partner company has a plumber free closest to you when you call. We start looking immediately, give you an honest estimate once a partner has accepted, and text you the company's name. Match days at Craven Cottage or Stamford Bridge can slow the roads, and we will say so if that applies. Ring us back if you have not heard from the partner in the time we gave you.
Do you do temporary fixes, or only full repairs?
Both. In an emergency the first job is to make things safe, for example isolating the water, capping a pipe or restoring heat temporarily, and the partner then explains the permanent repair and quotes for it in writing. You are free to accept the temporary fix and arrange the rest later, or to go ahead with the full repair. The partner should tell you honestly what is a stopgap and what is permanent.
Do I need to know whether it is a plumbing or heating problem?
No. Describe what you see, such as no hot water, a damp patch or a gurgling drain, and we work out which kind of partner to send. Many faults overlap, for example a leaking radiator valve is a plumbing and heating matter. The partner confirms the diagnosis on site and gives you a written quote before work, so you do not need to get it right on the phone.
Which areas and postcodes do you cover?
We cover Fulham and the SW6 postcode, Parsons Green, West Kensington in W14, West Brompton across SW5, SW6 and SW10, Sands End, Imperial Wharf and Hammersmith. Our base is at 20 Haldane Rd, London SW6 7EU. If your address is just outside that area, ring anyway and give us the postcode, because a partner may still be able to reach you. We confirm before promising anything.
Do I get a price before work begins?
Yes. The partner company gives you a written quote before any work begins, and you should not be asked to agree to work or pay on the doorstep without one. Published 2026 London call-outs are roughly £80 to £150 in the daytime and £150 to £250 overnight, but those are ranges, not our prices. If more work turns up, the partner should explain it and agree it with you first.
Who do I pay, and who do I ring if there is a problem later?
You pay the partner company that carried out the work, directly, and we handle no money. If there is a problem afterwards, raise it with the partner first, and if it is not resolved, ring us on 07898 117754 and we will chase it. Our terms page and the how we work page explain the arrangement, and your statutory rights under UK consumer law are not affected.
